Frequently Asked Questions
Everything you need to know about shopping with Alice and Wonder.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Since we curate pieces from various designers, sizing can vary. We provide a detailed size guide on each product page and include specific fit notes in the descriptions to help you find the perfect match.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working hard to expand our shipping zones to more countries in the near future.
Can I change or cancel my order after it's placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our support team within one hour of placing your order, and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay installments for flexible budgeting.